Operations Executive Job

Key responsibilities:

1. Manage and maintain the CRM system to ensure data accuracy and integrity.
2. Enter and update customer information in the CRM system in a timely manner.
3. Train and support staff on CRM functionalities and best practices.
4. Develop and implement CRM strategies to improve customer engagement and retention.
5. Generate reports and analyze CRM data to identify trends and opportunities for improvement.
6. Coordinate with different departments to streamline operations and enhance workflow efficiency.
7. Handle customer inquiries and provide exceptional customer service.
8. Monitor and resolve CRM-related issues and troubleshoot system errors.
9. Stay updated with the latest CRM technologies and industry trends to suggest improvements.

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