1. Manage installations, upgrades, training, and configurations of in-house and 3rd party software and hardware to our customers.
2. Research and identify solutions to software, hardware, and network issues.
3. The first level of contact is to understand the client's requirements, issues and provide solutions and support to the customers.
4. Diagnose and troubleshoot technical issues remotely or at the site. Talk to clients through a series of actions, either via phone, email or chat.
5. Prioritize and manage several open issues at one time and ensure all issues are properly logged.
6. Coordinating with internal teams and providing prompt and accurate feedback.
7. Properly and timely escalate unresolved issues to appropriate internal teams.
8. Ensure solutions are secure, consistent, and reliable for production setup.
9. Contribute to the technical knowledge base and documentation of issues/solutions/ Findings.
If you like to diagnose and troubleshoot software/hardware and Network problems and help in installing and managing applications and programs, we are happy to provide you with an excellent career growth opportunity.
Job Requirements
1. Knowledge of IT hardware/software, database & operating systems (Desktop/Servers), Networking, and client-server architecture
2. Open to learning, R&D, exploring IT infrastructure, and learn automate IT operations
3. Problem-solving aptitude, system analysis, installation, and configuration
4. Familiarity with remote desktop applications and help desk software
5. Open to rotational shifts in a 24x7 work environment and Open to travel
6. Excellent problem-solving and communication skills (both written and verbal)
Beehive Systems Pvt. Ltd. offers a broad range of real-time 3D broadcast graphics software solutions for Television Broadcasters & Live Streamers, eager to enhance their creativity and simplify their production workflow.
