The customer support associate ensures a smooth experience for social investors on the Rang De platform. This role involves understanding the Rang De model and its features, assisting with payment processes, and providing real-time support via chat, phone, and email. The specialist aims to enhance investor satisfaction through prompt and clear communication, fostering strong relationships within the Rang De community.
Key responsibilities:
1. Understanding the Rang De model, our platform, features and use cases and using the information to support all relevant stakeholders
2. Support activities for Rang De social investors doing payments through the platform
3. Responding to social investors in real-time over our chat and phone support lines
4. Responding to inquiries over email
Requirements:
1. Graduation or an equivalent
2. 1-2 years of experience in customer support
Benefits:
1. Work from Anywhere (WFA)
2. Work with a start-up team passionate about social impact
3. Competitive salary as per the social sector
4. Additional 11 days leave for Vipassana Meditation
5. Create sustainable social impact with your work
How to Apply:
Interested candidates are invited to submit their cover letter detailing their relevant experience and why they are passionate about joining Rang De.
Rang De is an equal-opportunity employer and welcomes applications from individuals of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Rang De (www.rangde.in) is a fintech startup that aims to revolutionize credit access for underserved communities by connecting individual lenders and borrowers together, cutting out the need for an intermediary, and offering highly customized and affordable loans than traditional lenders.
Having pioneered the model in India in 2008, Rang De's purpose built technology platform has proved to be game changing for providing timely access to credit for thousands of farmers and entrepreneurs. We recently pivoted into an NBFC-P2P and have a highly differentiated model from other peer-to-peer lending platforms.
