Customer Success Specialist (Fresher) Fresher Job (Remote)

Key responsibilities:

1. Learn our platform Recruit CRM and understand the recruitment business.
2. Handle client queries via chat, email and video calls to gain experience.
3. Understand and convey customer needs to the team.
4. Solve user challenges, providing solutions or workarounds.
5. Uphold communication guidelines and procedures.
6. Build and nurture client relationships.
7. Continuously strive for exceptional service delivery

Structured Onboarding: Undergo a structured 7.5-month Internship and training program with mentorship during the last 6-8 months of college. Upon successful completion & college graduation, transition to a full-time role based on your performance and business needs.

Compensation, Benefits, and Work Timing:

1. Training Stipend (7.5 months): INR 12,000/month working 42.5 hours per week.
2. Post Training (Full-Time) Salary: INR 500,000 p.a. Base Salary + INR 100,000 Performance Pay (quarterly).
3. Extra allowance for people working in US shifts (between 20- 50% of your base pay depending on the exact shift).
4. Comprehensive benefits post the training period, including health insurance, paid leaves, and many more.
5. After completing one year as an employee, you will become eligible for our ARR (Annual Recurring Revenue) Linked Performance Bonus Program. The bonus amount, as well as inclusion in the program, will be determined at the management's discretion and announced on the 1st of January each year. This bonus can be up to 100 %of your base salary. Typically 40 % to 50 % of the team qualifies for this performance-based bonus annually, with bonuses ranging from 20 % to 100 % of the base salary.

After the initial 7.5-month training period where you will be doing our main Europe shift, you will be moved to one of our 5 core work shifts once you become a full-time employee:
1. Europe- Noon- 10 pm Monday- Friday
2. Asia Pacific- 6 am- 4 pm Monday- Friday
3. Half North America- 4 pm- 2 am Monday- Friday
4. Full North America- 8 pm- 6 am Monday- Friday
5. Middle East- 10 am- 8 pm Sunday- Thursday
(The availability of these shifts is based on requirement)

Selection Process: (All Virtual) The selection process will be done through various rounds such as Online Test(MCQ), Assignments, and various virtual Interviews.
Location: Work remotely from anywhere in India.

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