1. Customer Support: Provide ongoing support, answer customer questions via chat, emails and video calls.
2. Be the Customer Advocate: Gather customer feedback, identify pain points, and effectively communicate their needs to the product team to drive product improvements.
3. Content Creation: Develop and maintain high-quality help documentation, create engaging how-to video tutorials, and publish informative release notes.
4. Drive Engagement: Craft and send onboarding email sequences, monthly newsletters, and collect customer reviews to foster a thriving user community.
5. Automation Champion: Identify opportunities to automate tasks related to support, onboarding, and email communication to improve efficiency and scalability.
6. Proactive Customer Success: Proactively engage with clients, build strong relationships, and ensure they have an exceptional experience with our product.
7. Data-Driven Approach: Track and report on key customer success metrics (e.g., customer churn, product adoption, customer satisfaction) to identify areas for improvement and demonstrate the value of your efforts.
Sumtracker is a fast-growing SaaS startup revolutionizing inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni, our powerful software empowers merchants selling across major platforms like Shopify, Amazon, eBay, Etsy, and more. We're proud to support a global client base across the US, UK, Australia, and beyond. At Sumtracker, we're passionate about simplifying the complexities of inventory for e-commerce entrepreneurs and are driven to become the industry leader in this exciting space. Join us as we make a real difference in the lives of online sellers!
We are based out of Gurgaon and have a fully remote team. We have a culture of ownership at our company. We see and listen to every member of our team as a leader. We have a transparent culture at Sumtracker. At Sumtracker, we strive for excellence in people.
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