As an 'Operations Executive' at Corizo EduTech, you will play a crucial role in ensuring the smooth and efficient functioning of our operations.
Key Responsibilities:
1. Identify and develop strategic relationships with potential customers.
2. Serve as the primary point of contact for customer inquiries, concerns, and escalations.
3. Provide timely and personalized responses to customer queries via email, phone, and chat support channels.
4. Investigate and address customer complaints and issues promptly and effectively.
5. Identify root causes of recurring issues and implement corrective actions to prevent future occurrences.
6. Escalate complex issues to appropriate teams and follow up to ensure timely resolution.
7. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
8. Collaborate with cross-functional teams to implement process improvements and best practices.
If you are a proactive and detail-oriented individual with a passion for driving operational excellence, we encourage you to apply for this exciting opportunity at Corizo EduTech. Join us in making a positive impact in the education technology industry!
Annual CTC: ₹ 3,00,000 - 3,20,000 /year
Corizo is an e-learning platform creating a zone for college students to train themselves in the subjects which are necessary for students nowadays to secure a place in dream companies/universities of their preference.
