As an 'Online Reputation Executive' at InstaAstro, you will play a crucial role in maintaining and enhancing our company's online image. Your proficiency in spoken and written English, coupled with your skills in client interaction and building strong relationships, will be essential in this role.
Key Responsibilities:
1. Monitor and manage InstaAstro's online reputation across various platforms, ensuring that all feedback and reviews are responded to promptly and professionally.
2. Develop and implement strategies to improve online ratings and reviews, ultimately enhancing our brand image and credibility.
3. Engage with clients and customers to address any concerns or issues they may have, providing exceptional customer service at all times.
4. Propose and communicate clear, effective solutions for reputation crises.
5. Analyze data and metrics related to our online reputation, identifying areas for improvement and implementing changes as needed.
6. Maintain and communicate regular ORM activity reports (daily, weekly, monthly).
7. Stay up-to-date on industry trends and best practices in online reputation management, continuously seeking ways to innovate and improve our processes.
If you are passionate about shaping a company's online reputation and have a knack for effective communication, then we want to hear from you. Join us at InstaAstro and be part of a dynamic team that is dedicated to providing top-notch astrological services to clients worldwide.
InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments).
Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.
