1. Lead generation: Build and manage the sales funnel by generating leads through cold calling, emailing, and other lead generation activities.
2. Client relationship Management: Handle incoming queries and cultivate strong relationships with clients to foster long-term partnerships.
3. Lead qualification: Ensure all leads are thoroughly qualified by identifying key decision-makers and understanding their specific requirements.
4. Sales handoff: Efficiently transfer qualified leads to the sales team with the goal of closing sales effectively.
5. Account management: Create and maintain comprehensive account lists and contact databases to support lead generation efforts.
6. Target achievement: Meet or exceed weekly and monthly targets as defined by the business.
7. Experience requirements: Bring prior experience in a similar sales role, demonstrating a solid track record in outbound calling and emailing.
8. Technical proficiency: Utilize marketing automation platforms and CRM systems effectively.
9. Customer service expertise: Leverage experience in customer service and relationship building to enhance client interactions.
10. Tech savviness: For tech business roles, be familiar with technologies such as RPA, Machine Learning, and Speech-to-Text, with relevant certifications considered a plus.
Soft Skills:
1. Communication skills: Exhibit excellent communication and interpersonal skills.
2. Proactivity and teamwork: Be proactive, eager to learn, and a strong team player.
3. Opportunity identification: Possess a keen eye for spotting new opportunities in global markets.
4. Resilience: Demonstrate the ability to quickly recover from setbacks and maintain an aggressive operating style driven by intelligence.
Epicenter is a 24-year-old technology & BPM organization, focused on process improvement, cost reduction, increasing revenue & superior customer experience. We work with Global Fortune 500 Companies across various industry sectors, helping them transform operations and drive better business outcomes through agility, innovative technology and operational excellence.