Customer Service Executive Fresher Job

Actively hiring
Customer Service Executive

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,75,000 - 3,00,000 ₹ 2,75,000 - 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
6 Feb' 25
Posted 2 weeks ago
Fresher Job

About the job

Key Responsibilities: CRM - NIGHT SHIFT

1. Address general queries from parents.
2. Inform parents and manage class cancellations or rescheduling.
3. Collect feedback from trainers, verify it, and communicate it to parents.
4. Be available during playing sessions and tournaments to answer parents' queries.
5. Call parents twice within 30 days to encourage maximum student participation in the internal tournament.
6. Maintain a list of students who have dropped out, along with the reasons.
7. Send private messages to parents before the first session, explaining their role, and follow up with a call once the session is completed.
8. Ensure the trainer posts the session link in the group at least 30 minutes before the first session.
9. Share 'Feedback Form' links with parents on the last day of course completion.
10. Distribute certificates to parents, ensuring they are awarded to students during the final class (certificates prepared by the Operations Charge).
11. Promote course renewals and upsell additional courses by offering discounts, as per UPSTEP's guidelines.

Skill(s) required

Client Relationship CRM English Proficiency (Spoken)
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Mumbai and neighboring cities

Salary

Annual CTC: ₹ 2,75,000 - 3,00,000 /year

Number of openings

2

About Upstep Academy

Upstep Academy is one of the leading chess training institutes in the world. We have 20,000+ students and provide online personal & group training and school training. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centers, 27 schools associated with us, 4000+ students from top schools from India, and 1000+ overseas, and organized 100+ tournaments in Mumbai and Goa.
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