Customer Service Executive Fresher Job

Key responsibilities:

1. Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on projects or services
2. Cultivate strong, long-lasting relationships with clients through regular communication and personalized interactions. Understand their needs and preferences to deliver tailored solutions
3. Manage client accounts effectively, ensuring all requirements are met and deliverables are executed according to schedule and budget
4. Proactively identify opportunities to enhance client satisfaction and loyalty. Gather feedback, address concerns, and implement improvements as necessary
5. Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless delivery of services and alignment with client expectations
6. Identify opportunities to upsell or cross-sell additional products or services to existing clients, maximizing revenue potential

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