Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, which are delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, to help them succeed and deliver on this promise.
"Our commitment to building a diverse and inclusive workplace"
Urban Company is committed to providing equal opportunities in employment and creating an inclusive work environment.
Key Responsibilities:
1. Onboarding the right quality supply to ensure the need is fulfilled with the right customer experience being delivered
2. Ensuring no breakage in daily operations in your city by building and retaining high-quality supply for the category
3. Implementing growth and quality improvement initiatives in sync with category heads at the central level
4. Improve partner experience to build a long-term supply
5. Owning the above mandate will require you to do the following:
a. Building a strong bond with service professionals in your city
b. Performing tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.
c. Getting to the depth of understanding real issues on the ground related to customer experience, partner onboarding, etc., and solving the same in a systematic manner
d. Apply communication and reasoning skills to onboard the right partners to the UC platform
We at Urban Company (formerly UrbanClap) are enabling commerce for home services. Over the last 5+ years, since starting the company, we have emerged as a clear market leader in India and are backed by the best investors with 100 million in raised capital. We are now investing deeply in our capabilities, across technology, training, supply, etc., to introduce India to a branded service experience, and in the process create hundreds of thousands of jobs for the service sector. After having done well in all the premium cities in India, we are now international and live in Dubai, Australia & Singapore. We are amongst the fastest and the most stable mid-sized consumer tech startups in the country, with a fantastic team of problem solvers.
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