The 'Associate Center Manager' at CultFit is responsible for ensuring an exceptional customer experience, managing in-gym center sales, handling inventory, troubleshooting customer issues, and overseeing staff management.
Key Responsibilities:
1. Sales:
1. Promote and sell memberships to potential clients, including walk-ins and trial users.
2. Achieve sales targets by driving conversions.
3. Upsell additional services and memberships.
4. Maintain records of all interactions with new users.
5. Enter customer details and walk-in information into internal tools.
2. Operations:
1. Enhance the overall center experience and implement improvements.
2. Ensure timely opening and closing of the center.
3. Manage inventory of essentials, supplies, and equipment, including stocking and reordering (e.g., first aid, stationery, water, towels).
4. Oversee classes and workouts, ensuring trainer punctuality.
5. Address issues related to attendance, equipment, and space availability.
6. Interact with walk-ins and prospective clients to improve member attendance through familiarity building and creating a welcoming atmosphere.
7. Collect and document feedback from members and partners about classes.
8. Resolve issues affecting customer experience during or before/after classes.
9. Conduct regular audits of the center and facilities, including supplies and essentials.
Compensation Details:
The compensation varies by center, typically around 3 LPA (approximately 22,500 after 10% TDS deduction). In addition, you will receive performance-based incentives ranging from 6,000 to 10,000.
Interview Process:
The interview process consists of four stages:
First Round: Google Meet with Cluster Manager
Second Round: Google Meet with Cluster Head
Final Round: Interview with HRBP or Franchise Owner
Cult.fit is an integrated platform for food, fitness, and meditation. We take a holistic approach towards health and fitness by bringing together all aspects of a healthy lifestyle on a single platform. We offer both online and offline experiences across fitness, nutrition, and mental well-being through its 4 products, i.e., cult.fit, eat.fit, mind.fit & care.fit.
With the aim to make fitness fun and easy, cult.fit gives workouts a whole new meaning with a range of trainer-led, group workout classes. Eat.fit makes healthy eating easy & affordable. Every eat.fit meal is cooked fresh with the best ingredients and is calorie counted and delivered to your doorstep. Care.fit is a state-of-the-art medical and diagnostic center that offers doctor consultations and clinical expertise to help in providing care for common illnesses and complex issues.
