Deputy Manager/Manager-Operations Job

Key Responsibilities:

1. Monitor & execute daily tasks: Support the manager by overseeing and executing daily operational tasks in a B2C environment, ensuring efficiency and timely completion.
2. Event management: Manage the end-to-end management of events, ensuring seamless execution and participant engagement.
3. Community engagement: Proactively engage with registered participants for training and events through calls and other communication channels.
4. Relationship management: Maintain a strong, healthy relationship with CyberFrat members and the broader community, ensuring continuous engagement and support.
5. Member support: Assist members regarding their memberships, portal access, and any related activities.
6. Customer onboarding: Facilitate the onboarding process for new CyberFrat customers, ensuring a smooth and welcoming experience.
7. Vendor management: Manage relationships with vendors, negotiate contracts, and ensure cost-effective solutions for event and operational needs.
8. Data collection & maintenance: Manage data collection processes, ensuring data accuracy, timeliness, and completeness from various sources.
9. Data analysis & reporting: Analyze collected data to generate insights that inform business decisions, improve performance, and identify trends. Develop and generate reports, dashboards, and visualizations to effectively communicate findings to management
10. Inventory management: Track and manage inventory related to event operations and product delivery.

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