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Customer Support & Sales Support Specialist Job

Customer Support & Sales Support Specialist

Kan Innovations

Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

1-3 years

1-3 years experience

Apply By

21 Nov' 24

Posted 3 days ago

Job

4 applicants

About the job

Key Responsibilities:

1. Act as the primary point of contact for customers, ensuring they have a positive experience with the company's services.
2. Proactively monitor customer accounts to anticipate and address any issues before they become problems.
3. Conduct regular check-ins with customers to assess their satisfaction and identify opportunities for any business possibilities.
4. Collaborate with the technical team to resolve any technical issues or service disruptions promptly.
5. Provide feedback from customers to internal teams to help improve services, and processes.
6. Coordinate with the sales team, technicians for managing schedules, filing important documents, and communicate relevant information.
7. Ensure the adequacy of scheduling & sales -related equipment or material.
8. Store and sort financial and non-financial data in electronic form and present reports.
9. Handle the processing of all bookings with accuracy and timeliness.
10. Inform doctors or patients of unforeseen delays or problems.
11. Manage and update customer records in the CRM system, ensuring data accuracy and timely completeness.
12. Coordinate with the internal team to schedule tests, follow-ups, and feedback to potential clients.
13. Track and record on service conducted, including leads, conversions, and customer feedback.
14. Assist in the preparation & forecasts budgets, and strategic planning.

Skill(s) required

Effective Communication MS-Office

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Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. 2+ years of experience in a customer success, sales support, or related role.

2. Experience in a healthcare industry is an additional advantage.

3. Graduation/Post Graduation/Bachelor's degree in MBA/ BMS/ BBA, or a related field.

4. Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.

5. Strong problem-solving skills and the ability to think proactively.

6. Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint).

7. Ability to manage multiple tasks simultaneously.

8. A customer-first attitude with a passion for helping clients succeed.

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Informal dress code

Number of openings

About Kan Innovations

Website

Kan Innovations is an Indo-US startup focused on developing and building innovative technology-based solutions to everyday problems. We want to make people's lives easier and healthier. Research has indicated that 19% of men and 29% of women suffer from foot aches and pain daily. People are often unaware of the root cause of these aches, and if ignored or left unattended, they may result in more serious foot, ankle, back, knee, and hip-related ailments. Most often, it's the wrong choice and fit of footwear that is to blame! The Kan Innovations team is seized with this problem and is working towards building technology-driven solutions aimed at helping consumers, footwear manufacturers, and retailers make informed decisions in their best interests.

Activity on Internshala

Hiring since July 2018

244 opportunities posted

46 candidates hired