Specialist: Customer Delight, US/India will be responsible for customer service, responsible for the company's sales in the US/India region.
Key responsibilities:
1. Answer basic questions on call/chat/email about installations, configuration, customization & usage of assigned products.
2. Take end-to-end ownership of end user issues till resolution and follow up as mandated by the process requirement.
3. Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to common failures.
4. Typically provide support for internal and external customers.
5. Escalate complex problems to higher level of expertise within the organization.
6. Responsible for providing the first-line to higher-line of after sales telephone technical support of hardware.
7. Primarily interface with clients, service delivery units, and immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.
Note: The position, based in Coimbatore-India, will be reporting to the Manager - Customer Delight, US/India of the company.
Skill(s) required
Negotiation & Problem-solvingQuality Assurance/Quality Control (QA/QC)Sales
Nimble is a leader in IoT (Internet of things) technology and a pet tech brand trusted by more than 10K pet parents across North America. By leveraging our deep understanding of Pet Parent needs and decade-old expertise in IoT, we offer peace of mind for pet parents about their pet's health and safety. Nimble is a 14+ year company, employs about 70+ employees, profitable, and is growing at a frantic pace. Nimble backed by Silicon Valley marquee entrepreneurs/Investors is headquartered in Coimbatore-India and has offices in Chennai, Bangalore- India, and San Diego, USA. We foster an innovative, open and fun work environment at Nimble Wireless that allows employees to perform at their best. We believe in a culture where all employees are treated with respect and fairness.
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