The 'Customer Relationship Manager' (Inside Sales) is responsible for driving sales growth by building and nurturing client relationships. This role involves engaging with potential customers, understanding their needs, and providing solutions that align with our healthcare offerings. You will be responsible for managing the full sales cycle, from lead generation to closing deals, while ensuring a high level of customer satisfaction.
Key Responsibilities:
1. Business opportunities:
- Identify and qualify new business opportunities through outbound calls, emails, and online research.
- Build a strong pipeline of prospective clients in the healthcare sector.
2. Customer engagement:
-Maintain and nurture relationships with existing and potential clients.
-Conduct product presentations and demonstrations tailored to customer needs.
-Respond to inquiries and provide information on products and services.
3. Sales cycle management:
-Manage the entire sales process, from initial contact to closing the deal.
-Prepare proposals, negotiate contracts, and ensure timely follow-up with prospects.
-Meet and exceed sales targets by consistently closing new business.
4. Collaboration:
-Work closely with marketing and product teams to align sales strategies and ensure a smooth handover of leads.
-Provide feedback from customers to improve products and services.
5. CRM management:
-Maintain up-to-date records of customer interactions and sales activities in the CRM system.
-Track and analyze sales performance metrics to identify areas for improvement.
Qualifications:
1. Bachelor's degree in business, marketing, or a related field (or equivalent experience).
2. Proven experience in inside sales, customer relationship management, or a related field.
3. Excellent communication and interpersonal skills with the ability to build rapport with clients.
4. Strong negotiation and closing skills.
5. Proficiency in CRM software and sales tools.
6. Self-motivated with a results-oriented mindset.
7. Ability to work independently and as part of a team.
Incra Soft is a software development company located in Hyderabad. We specialize in software development, web applications, mobile app development, ERP solutions, school management software, college management software, hospital management software, clinic management software, and more. We are dedicated to both software product development and services.
We are recognized as one of the top school management software providers in India, serving numerous clients worldwide who trust our expertise and commend our work. We have a proven track record of delivering projects on time, with no client issues. Our team continuously updates themselves on new technologies to deliver the best products.