1. Lead generation: Generate new customer leads through various Inbound & outbound calls and provide a healthy sale pipeline.
2. Customer assessment: Evaluate the financial situation of customers, including their income, expenses and outstanding debts, to understand their eligibility for the debt relief program.
3. Debt counseling: Provide guidance on the debt settlement process, including budgeting, savings plans, etc.
4. Program enrollment: Assist customers in enrolling in the debt relief program, explaining program benefits, requirements and next steps.
5. Documentation: Ensure all necessary documentation is collected, verified and accurately recorded in the customer management system.
6. Relationship management: Maintain regular contact with customers to monitor progress, address any concerns and encourage program adherence.
7. Lead management: Utilize the company's CRM system to update and manage customer interactions, ensuring timely follow-up and proper lead categorization.
8. Compliance: Adhere to all regulatory and company guidelines while providing debt relief solutions, maintaining the highest standards of ethics and integrity.
9. Targets: Achieving the assigned monthly sales targets.
10. Collaboration: Work with other departments to provide feedback on customer needs and preferences, contributing to the evolution of current programs/development of new programs.
FREED is creating a new category in the Indian Financial Services Industry with a consumer-first approach by providing an array of Debt Relief solutions. Inflating consumer debt and associated default is a challenge for consumer and national economic growth and well-being. With a PEOPLE FIRST approach, FREED leverages technology and analytics for optimal financial assessment and decision-making in curing consumer debt.
With the growth in retail credit, mounting NPAs, and low recovery rates on late-stage delinquencies, FREED is attempting to solve a $15 billion NPA problem. We are a fast-paced start-up with a philosophy of customer advocacy, innovation, passion, and problem-solving. With over 20,000+ customers counselled, and thousands of debts cured, FREED is India's first comprehensive debt relief platform.
