1. Call management:
a. Make 80 to 100 outbound and inbound calls daily to potential customers.
b. Introduce company products/services to prospects and explain their features and benefits.
2. Customer engagement:
a. Interact courteously and professionally with prospects to build rapport.
b. Generate interest in the products/services through engaging conversations.
3. Lead qualification:
a. Identify and qualify potential sales leads by gathering relevant information.
b. Assess customer needs and interests to determine sales potential.
4. Appointment scheduling:
a. Set up appointments or schedule follow-up calls with interested prospects for the sales team.
b. Ensure smooth coordination between potential leads and the sales department.
5. Record keeping:
a. Maintain accurate and up-to-date records of calls, customer information, and outcomes in the CRM system or call log.
b. Track the progress of each lead and follow up as necessary.
6. Objection handling:
a. Address customer objections effectively and provide relevant solutions to overcome concerns.
b. Aim to convert prospects into qualified leads by resolving their questions.
7. Target achievement:
a. Achieve individual and team targets for lead generation, call quality, and conversion rates.
b. Consistently meet or exceed call volume and sales performance goals.
8. Product knowledge:
a. Stay informed about company products/services, industry trends, and competitor offerings.
b. Provide accurate and up-to-date information to customers during interactions.
9. Continuous improvement:
a. Participate in training sessions, workshops, and self-learning to improve knowledge and performance.
b. Apply feedback from managers to improve call techniques and overall sales effectiveness.
Royaloak Furniture is India's leading furniture brand. It has more than 58 stores across Delhi, Mumbai, Hyderabad, Bangalore, Calcutta, and other cities in India. Royaloak Furniture India has been one of the leading furniture importers in India for the last 16 years and is redefining living space. It has online sales, wholesale distribution, franchisee, retail, and other verticals in furniture. Our vision at Royaloak is to improve the quality of lifestyle to international standards at affordable and unbeatable prices.
With Royaloak you can experience the amazing international collection of furniture for home, office, and outdoor, imported from all across the globe mainly America, Germany, Italy, Malaysia, Indonesia, Thailand, Turkey, and China at an incredible price range. Displayed more than 100 sofas, 100 dining, and 30 beds.