1. Manage a customer base of 300 parents and students.
2. Respond promptly and accurately to customer inquiries via phone, email, or chat.
3. Coordinate with subject teachers and students to ensure classes are conducted on schedule.
4. Collaborate with stakeholders as needed for class rescheduling.
5. Collect feedback from parents, students, and teachers to enhance class processes.
6. Build and maintain strong relationships with students and parents, driving renewals, upsells, and cross-sells of Turito's products while achieving retention and renewal revenue targets.
7. Monitor churn and maintain a high customer retention rate.
8. Maintain a tracker for ongoing and upcoming classes, including communication logs through various channels.
9. Adhere strictly to Turito's processes for addressing client issues.
10. Gather customer feedback and share insights with teachers and relevant departments for issue resolution.
11. Foster an inspiring team environment with open communication.
12. Set clear goals, delegate tasks, and establish turnaround times (TAT).
13. Monitor team performance and facilitate development opportunities through various initiatives.
14. Prepare development plans for team members and track their progress.
15. Listen to team feedback and resolve any conflicts that arise.
16. Suggest and implement team-building activities.
17. Maintain a customer-centric approach in all interactions.
18. Collaborate with the team to resolve customer queries efficiently.
19. Conduct quality audits of existing processes and report any gaps to management.
Turito is a revolutionary e-learning platform designed to provide quality education both online and on-campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabus).
Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.
