Territory Service Manager Job

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Territory Service Manager

Bathinda

Start date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
3-10 years
3-10 years experience
Apply By
25 Sep' 24
Posted 3 weeks ago
Job

About the job

Key responsibilities:

A. Dealer Business:
1. Improve dealer service business
2. Improve the operational efficiency of service in workshops to improve customer satisfaction and profitability
3. Ensure the availability of authentic parts supplied by the TVSM recommended source

B. Improve PSF Score:
1. Improve the PSF through service process audits and take corrective actions to improve the service standards at the workshop
2. Get involved in specific details that require immediate attention
3. Contact customers at regular intervals by telephone/personal meeting and understand their expectations and take counter measures
4. Assist dealers in closing customer complaints within 48 hours
5. Improve the capability level of the dealer's service team and provide on-the-job training in areas of product knowledge, service repair standards, special tools, customer handling, and customer satisfaction, and update the mechanics knowledge through competitor model training

C. Product Quality:
1. Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers

Skill(s) required

Client Interaction Effective Communication Interpersonal Skills Operations Training And Development

Who can apply

1. Candidates with minimum 3 years of experience.

Other requirements

1. Bachelor of Engineering is preferred

2. Experience in the automotive industry is required

3. Strong execution skills

4. Excellent leadership skills

5. High emotional intelligence

6. Customer centricity

7. Solid business acumen

8.  Ability to maintain a long-term perspective

9. Excellent communication skills

10. People management skills

11. Good interpersonal skills

Salary

Annual CTC: Competitive salary

Number of openings

1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About TVS Motors

TVS Motor Company is a globally renowned manufacturer of two and three-wheelers, with a focus on sustainability and innovation. The Company is rooted in its 100-year legacy of Trust, Value, and Passion for Customers and Exactness. TVS Motor has a socially responsible focus and supports sustainable initiatives through the Srinivasan Services Trust to contribute to the lives of communities across regions. TVS Motor has state-of-the-art manufacturing facilities in Tamil Nadu, Karnataka, Himachal Pradesh, and Indonesia. The Company has achieved numerous accolades for excellence in quality and customer service. This is an opportunity to be a part of a revolution to change how we move and perceive transportation of the future!
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