ADAMA India is hiring a customer service representative for our Kannada customer base.
Key responsibilities:
1. Answering calls received from customers to collect their information
2. Transferring the calls to subject matter experts to address their queries, needs, or other issues with products or services
3. Engaging in active listening with callers, confirming or clarifying information as required
4. Making calls to customers to collect the required information
5. Utilizing software, databases, scripts, and tools appropriately
6. Being professional, efficient, and courteous on the calls, as they will be representing the ADAMA brand
7. Ensuring that customers feel supported and valued
8. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Skills & Requirements:
1. Graduate degree in any discipline; agriculture will be given priority
2. Fluency in Kannada and any additional language - Hindi or English
3. Basic English knowledge is required to capture data
4. Fluency in multiple languages will be an added advantage
5. Exceptional customer service, active listening, and verbal and written communication skills
6. Understanding of company products, services, and policies - training will be provided
7. Basic knowledge of computers and comfortable learning and using software
8. Agri-based qualification will be given priority or similar work experience will be preferred
The combined company, to be named ADAMA, is one of the world's leading crop protection companies. We strive to create simplicity in agriculture, offering farmers effective products and services that simplify their lives and help them grow. Our 6,600 people reach farmers in more than 100 countries across the globe, providing them with solutions - herbicides, insecticides, fungicides, plant growth regulators, and seed treatments that improve the quality and quantity of their crop yields by providing protection from weeds, insects, and disease. Thus, Adama plays a key role in the effort to increase global food production to feed a growing world population. The company's comprehensive and differentiated product portfolio, one of the world's largest, with more than 270 active ingredients and more than 1,000 end-use products, provides solutions for all needs, for all major crops, in every market.