Technical Support Executive Fresher Job

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Technical Support Executive

Orufy Technologies

Jaipur

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,50,000 ₹ 2,50,000 /year
Experience
0-2 years
0-2 years experience
Apply By
22 Apr' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Provide technical support to customers via chat and meet calls
2. Troubleshoot technical issues related to the website and the app conversion process
3. Respond to customer inquiries in a timely and professional manner
4. Collaborate with the development team to resolve complex technical issues
5. Document customer interactions and technical issues for future reference
6. Escalate issues to a higher level of support when necessary
7. Stay up-to-date with industry trends and new technologies

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Other requirements

Proven experience as a technical support specialist or similar role

Strong knowledge of website to app conversion process

Excellent communication skills, both written and verbal

Ability to explain technical issues to non-technical customers

Ability to work independently and as part of a team

Familiarity with help desk software and ticketing systems

Knowledge of web development technologies such as HTML, CSS, and JavaScript

Experience with chat and meeting/call platforms

Salary
Duration: 6 months
Salary during probation: ₹15,000 /month
After probation:

Annual CTC: ₹ 2,50,000 /year

Perks

Informal dress code 5 days a week

Number of openings

2

About Orufy Technologies

WebToNative is a product of Orufy Technologies. We make very affordable no-code products. Orufy Technologies is a team of individuals who came together to solve mobile app development problems. We figured mobile websites are very powerful nowadays and resemble a mobile UX, so we decided to provide a very low-cost service for everybody. Using the team's expert knowledge, we built a platform that helps businesses build a mobile app easily and at a significantly lower cost than a mobile development company.
Activity on Internshala
Hiring since June 2022
47 opportunities posted
12 candidates hired
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