Browse more jobs

Team Leader (BPO Sector With Collection Process) Job

Actively hiring

Team Leader (BPO Sector With Collection Process)

PROVEN PATH CONSULTANCY

Delhi, Gurgaon, Noida

Start date

Starts Immediately

CTC (ANNUAL)

₹ 5,50,000 - 6,00,000 ₹ 5,50,000 - 6,00,000 /year

Experience

1-5 years

1-5 years experience

Apply By

5 Jul' 24

Posted 3 weeks ago

Job

34 applicants

About the job

Keys responsibilities:

1. Supervise and manage a team of collection agents, ensuring adherence to company policies, procedures, and targets
2. Monitor individual and team performance metrics, analyze trends, and implement strategies to improve efficiency and effectiveness
3. Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback to team members
4. Handle escalated customer inquiries or complaints promptly and effectively, striving for resolution and customer satisfaction
5. Prepare and present reports on team performance, key metrics, and trends to upper management
6. Foster a positive and motivating work environment that promotes teamwork, collaboration, and professional growth

Skill(s) required

Client Relationship Effective Communication English Proficiency (Spoken) English Proficiency (Written) Negotiation & Problem-solving

Earn certifications in these skills

Learn Business Communication

Learn Digital Marketing

Learn Business Analytics

Who can apply

1. Candidates with minimum 1 years of experience.

2. Those who are from or open to relocate to Delhi, Gurgaon, Noida and neighboring cities

Other requirements

1. Bachelors degree in business, finance, or a related field preferred.

2. At least 1-5 years of experience in a collections or debt recovery role

3. Strong leadership and team management skills

4. Excellent communication and interpersonal abilities

5. Proficient in data analysis and performance reporting

6. Thorough understanding of collections laws and regulations

Salary

Annual CTC: ₹ 5,50,000 - 6,00,000 /year

Number of openings

About PROVEN PATH CONSULTANCY

At Proven Path, we specialize in providing expert guidance and solutions to individuals and businesses seeking to navigate their way to success. With a team of seasoned professionals and a wealth of experience across various industries, we offer comprehensive consulting services tailored to your unique needs.

Activity on Internshala

Hiring since April 2024

57 opportunities posted

4 candidates hired