Remote Customer Success Manager Job at RavGins International Private Limited (
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Work from home

Start date
Starts Immediately
0-2 years
0-2 years experience
Apply By
5 Apr' 23
Posted 3 weeks ago
About RavGins International Private Limited (
Wobb started by IIT Delhi is India's largest community for brands and creators. Wobb offers an influencer marketing automation platform with over one million searchable and verified social media influencers across 100 categories. Influencer marketing today is a manual, time-consuming, and non-scalable activity. Wobb makes it easy for brands to find influencers, standardize payments, automate campaigns, clearly measure effectiveness, and reduce the time to complete a campaign by 80%.
Activity on Internshala
Hiring since March 2015
323 opportunities posted
83 candidates hired
About the job
Key responsibilities:

1. Conduct product demos and assist with onboarding for new customers to ensure they are comfortable using the platform
2. Serve as the primary point of contact for customer support inquiries, providing timely and effective resolutions to issues and concerns
3. Develop and maintain relationships with customers to drive customer satisfaction, retention, and upsell opportunities
4. Work collaboratively with campaign management, marketing, and product teams to ensure customer needs are addressed and that the platform is meeting customer expectations
5. Create and maintain training materials and documentation to support customer education and onboarding
6. Analyze customer feedback and surveys to identify areas for improvement and work with the product team to prioritize bug fixes and new feature development
7. Participate in user acceptance testing (UAT) for new features and functionality to ensure they meet customer needs and work as intended
8. Develop and maintain a knowledge base of best practices, use cases, and success stories to share with customers

Skills & Requirements:

1. People with past experience in CSM role preferred
Skill(s) required
American English British English
Duration: 6 months
Salary during probation: 12,500 /month
After probation:

Annual CTC: 4 LPA

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Number of openings

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