Chat Support Specialist (WhatsApp) Job (Remote)

As a 'Chat Support specialist' for our company, you will play a crucial role in providing excellent customer service through WhatsApp. Your knowledge of content writing will be essential in creating engaging responses and informative content for our clients.

Key Responsibilities:

1. Respond to customer inquiries and provide support through Whatsapp chat
2. Write clear and concise messages that adhere to our company's brand voice and tone
3. Assist customers with navigating our platform and troubleshooting any issues they may encounter
4. Collaborate with the content team to develop informative and engaging content for our clients
5. Stay updated on industry trends and regulations to provide accurate information to customers
6. Collect and analyze customer feedback to improve our service and content
7. Proactively reach out to customers to offer assistance and guidance in using our platform effectively

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