Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts and Ligne Roset - a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
As the 'Customer Service Executive', you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.
Key Responsibilities:
1. Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions.
2. Replenishing retail shelves as per store requirements managing store visual merchandising and managing customer billing and gift-wrapping.
3. Maintaining the daily/weekly/monthly inventory records and supporting the Store 4. Manager stock reconciliations
5. Maintaining a safe and healthy work environment
6. Following the cleaning and hygiene guidelines set by the store
Job Location: Bandra ( Mumbai )
Reporting Manager: Store Manager
Timeframe: Immediate
1. Candidates with minimum 1 years of experience.
Candidate qualifications & skill requirements:
1. The candidate should ideally have 1- 3 years of experience in a similar profile.
2. Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
3. Experience in a retail setting will be an added advantage as well as experience in luxury retail or hospitality.
4. Good written and verbal communication skills.
5. Ability to work well under pressure.
6. Flexible and works well with a team.
7. Ability to multitask.
Annual CTC: ₹ 2,00,000 - 2,10,000 /year
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes 'Royce' Chocolate' - a premium Japanese confectionery brand, 'Onitsuka Tiger' - a leading Japanese fashion and lifestyle brand, 'Provenance Gifts' - a marketplace for curated gourmet gifts, 'Papabubble' - an artistic,youth-oriented global candy brand and 'Ligne Roset' -a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
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