Operator Cum Tele Caller Job

Key responsibilities:

1. Answer calls and route them to the appropriate department/salesperson
2. Gather information regarding the queries and log it on a daily basis
3. Maintain the sheet of all the incoming calls and clients data and inquiries and keep the record in the system
4. Monitor the website s inquiries and take the inquiry form from the web with the complete details to enter in the sales department chat group
5. Enter the inquiries in the CRM and assign them to each salesperson with proper queuing
6. Track the leads from the website, web chat, and phone calls and make sure it is entered in the CRM
7. Work on handling the webchat and collect the initial information of the client s queries throughout the conversation
8. Attend every chat on the web to guarantee that proper communication and prompt response are being initiated to all the customers entering the website

Required:

1. Multitasker
2. Excellent communication skills (voice and non-voice)
3. Customer service skills
4. Ability to keep calm and patient in stressful situations and irate calls
5. Customer focused and detail-oriented
6. Prompt response with a positive tone of voice
7. Degree required
8. Only female candidates with good communication skills in English and Hindi
9. Education: Bachelor's (required)
10. Experience: Technical support: 1 year (preferred), telesales: 1 year (required)
11. Total work: 1 year (preferred)
12. Language: Hindi (required), English (required)

Additional details:

1. Job type: Full-time
2. Salary: 20,000.00 per month
3. Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or plan to relocate before starting work (Required)

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