1. Respond to customer queries in a timely and accurate way, through different communication mediums for investigating and solving problems from the customer side and accomplishing smooth deliverables
2. Balance communication between celebrities and customers for smooth request closure
3. Administrate the process of CRM and daily obstacles for better operations and deliver the best professional experience to the customers
4. Update and enhance our internal databases with information about technical issues and useful discussions with customers
5. Share feature requests and effective workarounds with team members
6. Gather and maintain customer feedback, solve if needed, and share it with our product, sales, and marketing teams for better improvements in the system
Skill(s) required
English Proficiency (Spoken)MS-ExcelTime Management
Tring is India's leading new-age digital platform connecting fans and celebrities digitally through various products like personalized video messages, live interactions, and DMs on Instagram, Star Hour, etc. Tring has a roster of more than 10,000+ celebrities from Bollywood, TV stars, singers, regional movie stars, international stars, sports stars, music composers, etc. with the likes of Saina Nehwal, Sayani Gupta, Daisy Shah, Shamita Shetty, Viswanathan Anand, Tulsi Kumar, Salim Merchant, amongst international celebrities viz. David Koechner, Enrique Arce, etc. to name a few. Tring is founded by Akshay Saini, Rahul Saini, and Pranav Chabhadia, and the investors include celebrity photographer and movie producer Atul Kasbekar, along with industry leaders and start-up veterans: Kalyan Krishnamurthy (CEO Of Flipkart), Sujeet Kumar (CEO of Udaan), Gaurav Munjal (CEO of Unacademy), and Ekta Kapoor's Alt Balaji Entertainment, amongst others.
