1. Recruiting and screening mystery shoppers
2. Working on training and qualification of mystery shoppers for various assignments
3. Scheduling timely and handling and follow-ups to ensure 100% of fieldwork is completed by the mystery shoppers within the given deadlines
4. Assisting in any other business-related activity on a timely basis, as assigned
Required:
1. Advanced knowledge of Microsoft Office (Outlook, Excel, and Word) and the internet
2. Ability to communicate (written and verbal) effectively and professionally in a timely manner
3. Detail-oriented with strong logical abilities
4. Highly self-motivated and able to work under pressure
5. Demonstrates responsible, ethical, and honest behavior in all tasks and responsibilities
Onion Insights is a global customer experience measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional customer experiences, thus transforming your customers and your people both, to loyal brand advocates. We deliver a combination of consulting prowess and focussed business insights, with compelling data storytelling that comes from 20 years of advertising, marketing and research, mystery shopping, and customer satisfaction experience. Since 2009, Onion Insights has been powering global brands in the never-ending evolution of customer excellence - moving from service through experience to build true excellence for your people and your customers.
