The Black Box Company is seeking a dynamic and talented Online Reputation Manager to join our team. As a leader in our industry, we are dedicated to maintaining our sterling reputation online and need someone who can take charge of this crucial task. If you are passionate about brand management and have a keen eye for detail, this is the perfect opportunity for you!
Key responsibilities:
1. Monitor and manage the company's online reputation across various platforms, including social media, review sites, and online forums
2. Respond promptly and professionally to customer reviews, comments, and complaints to maintain a positive brand image
3. Develop strategies to improve online ratings and reviews, working closely with marketing and customer service teams
4. Conduct regular audits and analysis of online content, identifying any potential risks and taking proactive measures to mitigate them
5. Collaborate with cross-functional teams to develop and implement effective reputation management campaigns
6. Stay up-to-date with industry trends and best practices in online reputation management to ensure the company's strategies remain innovative and impactful
7. Utilize MS-Excel to track and analyze reputation data, providing regular reports to management with actionable insights
Requirements:
1. Proficiency in spoken and written English is essential for effective communication with customers and team members
2. Excellent interpersonal skills, with the ability to handle customer feedback and issues tactfully and professionally
3. Strong knowledge of MS-Excel to analyze and present data in a clear and concise manner
1. Those who are from or open to relocate to Mumbai and neighboring cities
Annual CTC: ₹ 2,16,000 /year
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