MICE Tourism Services Job

Job description

A full-time MICE employee's daily tasks include a wide range of duties in order to provide clients with high-quality service.

Some key tasks and situations they handle include:

Providing sales and client services:

Taking ownership of the sales process, following up with MICE clients, and addressing their queries and concerns
Cross-selling and promoting various destinations and products offered by the travel agenc
Preparing proposals, and quotes, and coordinating with product and sales teams
Advising clients on suitable products and services based on their requirements
Building relationships with existing clients and addressing any complaints

Operations, bookings, and reservations support:

Assisting with monitoring service providers to ensure the delivery of high-quality services
Conducting site inspections of hotels, restaurants, and other venues
Coordinating booking requests with the operations team for various services
Updating the department database and providing regular work-in-progress reports to the manager or chief operations officer

General admin tasks:

Assisting with bookings for special services, such as transportation and accommodation
Conducting online research as directed by the team
Assisting with the preparation of contracts and invoices
Providing administrative support and ensuring smooth departmental functioning

Continuously wanting to improve your working environment and yourself:

Contributing to the enhancement of MICE products and services by providing feedback and client comments to the product department
Attending regular training courses to stay updated on product knowledge and procedures
Sharing information and insights with colleagues to keep them informed
Now that you have an understanding of what it means to be a MICE specialist, let's check what you'll need to become one.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.