1. Work with all technology team members to insure proper maintenance of the LAN, Wireless, MAN, and WAN voice and data networks
2. Provide Level-1/2 support and troubleshooting to resolve issues
3. Work on insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all data network equipment such as routers, LAN switches, firewalls, wireless, servers, backup systems, network management and diagnostic tools, etc.
4. Assist in the development of company policies and procedures to support operations, security, and integrity
5. Select and implement security tools, policies, and procedures in conjunction with the company s security team
6. Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
7. Understand the customer s organizational structure and become familiar with the customer s network implementation and support processes and procedures to help in designing a network that is available and sustainable
8. Troubleshoot equipment and network problems, participate in critical maintenance windows and open and track TAC cases through to problem resolution on pre and post-production issues
9. Raise equipment return material authorizations (RMA s) and track these through to problem resolution
Netoyed is a new-age managed services provider, HQ in Sydney, and backed by one of the largest Telcos in Australia - Vertel Group. We have our India operations HQ in Noida and all positions are WFO.
