Hostess - Female Job

Company Overview
Gamut HR Solutions is dedicated to helping individuals find the right job fit, ensuring a perfect match between employers and job seekers. Based in Hyderabad, with a dedicated team of 2-10 employees, we strive to offer tailored solutions for both clients and candidates. Discover more at our website: gamuthrsolutions.com.

Job Overview
We are seeking a dynamic and experienced hostess for a mid-level position at Gamut HR Solutions in Hyderabad. The ideal candidate will have a proven track record with 4 to 6 years of experience in hospitality or customer-focused roles. This is a full-time position that offers a stimulating work environment and a chance to showcase outstanding customer service skills.

Qualifications and Skills
Proven experience using customer service skills to create a welcoming environment for guests.
Proficiency with point of sale systems to efficiently handle guest transactions (Mandatory skill).
Excellent communication skills to interact positively with guests and team members (Mandatory skill).
Experience with reservation management software to coordinate guest bookings effectively.
Ability to multitask in a fast-paced environment, managing multiple guest requests simultaneously.
Conflict resolution skills to address and resolve guest complaints promptly and professionally.
Detailed menu knowledge to guide guests in making informed dining choices.
Strong team collaboration capabilities to work harmoniously with other team members in delivering exceptional service.

Roles and Responsibilities
Welcome guests upon arrival and ensure they are seated promptly according to reservation requirements.
Maintain a positive and accommodating attitude while managing guest inquiries and concerns.
Ensure accurate processing of guest orders and payments through point of sale systems.
Coordinate with kitchen and service staff to facilitate smooth dining experiences.
Update and manage reservation systems to reflect current seating and booking statuses.
Provide guests with detailed information about menu offerings and specials.
Assist in resolving any service-related issues to ensure guest satisfaction.
Engage with guests to gather feedback, thereby enhancing service quality and guest experience.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.