As a Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. You will help customers troubleshoot problems and provide guidance on proper usage of products. Additionally, you will escalate more complex issues to higher-level support teams.
Provide technical support to customers via phone, email, or chat
Identify and diagnose technical issues and provide appropriate solutions
Guide customers on the proper use of products and services
Document all customer interactions and issue resolution in the system
Escalate issues to higher-level support teams when necessary
Collaborate with cross-functional teams to resolve customer problems
Stay up-to-date with product knowledge and industry trends
Proven work experience as a Technical Support Representative or similar role
Excellent troubleshooting and problem-solving skills
Strong communication and customer service skills
Ability to work well in a fast-paced environment
Knowledge of computer hardware, software, and networking
Familiarity with CRM systems and help desk software
Troubleshooting
Problem-solving
Customer service
Communication
Technical knowledge
CRM systems
Help desk software
Annual CTC: ₹ 2,40,000 - 2,88,000 /year
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
