Student Success Associate Fresher Job

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Actively hiring
Student Success Associate

Gurgaon

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,60,000 ₹ 3,60,000 /year
Experience
0-2 years
0-2 years experience
Apply By
29 Mar' 24
Posted 3 weeks ago
Fresher Job
154 applicants

About the job

Internshala's mission is to equip every student with relevant skills and exposure so that they can build their dream careers. Our newly launched product line Placement Guarantee Courses (PGC) is an exciting next step in that direction. PGCs are in-depth, rigorous, online specializations that prepare students for an internship/job in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a team that combines a teacher's empathy with an entrepreneur's hustle. And this role is your opportunity to be part of that team.

Being a course manager, you will take end-to-end care of 1 PGC.

Key responsibilities:

1. Ensure the success of the student in the course- Being the first point of contact for students once they enroll in the PGC, you will be interacting with them, helping them, supporting them, motivating them, and will be their constant companion until they achieve their learning outcomes
2. Conducting orientation sessions, doing regular progress calls, and essentially keeping track of student's progress during the entire duration of the course
3. Taking care of completion & graduation rates for the course and maintaining accurate records of student progress and providing regular reports
4. Looking into student reports and draw insights from them to improve student performance
5. Partner management- Liasoning with the training content partner to create the live sessions' schedule, auditing the sessions, monitoring project, forum queries, and assignment evaluation TAT as well as auditing the feedback provided by the partner
6. Community Management- Managing course-specific communities and resolving students' concerns in the community. Also, finding resources to be shared with students in the community to keep them engaged
7. Working closely with different stakeholders (students, product team, content team, and business team) to deliver a seamless learning experience for students
8. Continually generating innovative concepts for Learning Resources (LRs) and live sessions
9. Going to offline campuses in Delhi NCR representing Internshala when we run our offline sessions on the campuses

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Google Workspace MS-Excel MS-Office
Earn certifications in these skills

Other requirements

We are looking for someone who:

Has good attention to detail

Has a passion for teaching

Empathy and patience to understand student queries and issues

Meticulous in documenting and ensuring that all the issues and questions are resolved in the defined time

Possess strong research skills

Good understanding of e-learning

Good with MS Office, MS Excel, and Google Workspace

Willing to work from the office in Gurgaon

Flexible with working hours/days

Will have to work on saturdays and take a week off on another day

Salary

Annual CTC: ₹ 3,60,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

1

About Internshala Trainings

Internshala's mission is to equip every student with practical skills and exposure so that they can build their dream careers. Our e-learning platform, Internshala Trainings (https://trainings.internshala.com) is central to this mission.

With our Trainings platform, we are driven towards bringing the most sought-after, in-demand skills to our students. Our trainings are tailor-made and packed with insightful, simple, and easy-to-understand video tutorials. They also provide hands-on practice with our quizzes, tests, and projects that help the students apply what they've learned. We dream of a world where students can learn anytime, anywhere, at an affordable price and can create a solid foundation for themselves to build on. We dream of a world where students can explore, learn, and grow.

At Internshala Trainings, we are making this dream a reality, come join us!
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Hiring since January 2020
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