1. Customer Interaction: Handle customer inquiries through phone, email, and chat, aiming to convert these inquiries into sales
2. Product Knowledge: Gain a thorough understanding of Camp Monk's services, including accommodations, amenities, and events, to effectively communicate and upsell to clients
3. Sales Conversion: Employ effective sales strategies to secure bookings
4. Query Resolution: Offer precise and prompt responses to customer queries
5. Feedback Collection: Solicit customer feedback to enhance service quality and product offerings
6. Record Keeping: Accurately maintain records of customer interactions, transactions, and comments
7. Team Collaboration: Collaborate with various departments to ensure customer satisfaction and operational efficiency
8. Meeting Targets: Achieve individual and team sales goals on a regular basis
Requirements:
1. Experience: Freshers or at least 1 year of experience in customer service or sales, preferably in the hospitality or travel sector
2. Communication Skills: Exceptional verbal and written communication skills in English
3. Computer Proficiency: Strong skills in Microsoft Office, including Excel, and familiarity with remote work technologies and CRM software
4. Sales Ability: Effective persuasion skills with a focus on customer needs
5. Problem-Solving: Quick and efficient resolution of customer issues
6. Flexibility: Availability to work across different time zones to accommodate a global customer base
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelMS-Office
Camp Monk is a travel company that connects people with private and scenic camping sites. It allows campers to discover and book unique outdoor stays, including campsites on private lands, in farms, near beaches, and in forests. The idea is to provide campers with access to beautiful, less crowded natural environments where they can enjoy a more personal and immersive outdoor experience. Camp Monk typically caters to those looking for a getaway from the hustle and bustle of city life and to reconnect with nature.
We have campsites across various locations in Karnataka, including nature campsites in Bannerghatta and Sakleshpur. And we will soon expand to other states. We provide a variety of accommodation options, such as camping and glamping tents, cabins, and containers. Additionally, we organize a range of curated day and overnight events and experiences.
