1. Monitoring, connecting, conversing, engaging, and enhancing Traya s online reputation and becoming a representative of Traya Health online, aid our online audience by acting as a central point of contact, and support various objectives for reputation, branding, and audience engagement
2. Ensuring the expected turn-around time is delivered on closing a case
3. Overlooking social media pages across the web through a tool to ensure no conversation is missed
4. Creating ORM reports, their analysis, & adding more insights to them
5. Advancing the reports to be more insightful by constantly upgrading the same
6. Complete coordination with the internal customer service team
7. Keeping a regular eye on the competition & providing meaningful suggestions to the brand
8. Building positive customer feedback online through Quora, Reddit, blogs, etc.
9. Constantly seek to make value additions to the tool
10. Constantly search and identify possible new platforms where the brand is mentioned
Traya is an Indian direct-to-consumer healthcare and personal care brand that provides holistic treatment for consumers dealing with hair loss. The Company provides a personalized, doctor-recommended treatment that helps determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, allopathy, and nutrition.
