Customer Support Representative Fresher Job

Key responsibilities:

1. Investigate and resolve user issues related to the FRND platform promptly and efficiently.
2. Collaborate with cross-functional teams to address technical and non-technical concerns.
3. Interact with users via various channels, including email, chat, and phone, to ensure a positive and supportive experience.
4. Proactively reach out to users to gather feedback and insights for continuous improvement.
5. Maintain accurate and detailed records of user interactions, feedback, and resolutions.
6. Contribute to the development of a knowledge base to assist users in finding solutions independently.
7. Stay updated on the features and functionalities of the FRND platform.
8. Provide users with guidance on maximizing the benefits of the platform.

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