As a Customer Support Executive at M/S VEMTEK, you will be the first point of contact for our clients, providing exceptional customer service and resolving any issues efficiently. Your role will be crucial in ensuring client satisfaction and retention.
Key Responsibilities:
1. Engage with clients via phone, email, and chat to address inquiries and resolve complaints promptly.
2. Demonstrate effective communication skills to clearly convey information and offer solutions.
3. Build and maintain strong relationships with clients, ensuring their needs are met and concerns are addressed.
4. Collaborate with internal teams to escalate and follow up on client issues, ensuring timely resolution.
5. Provide product knowledge and assistance to clients, guiding them through any technical difficulties they may encounter.
6. Document client interactions and feedback, contributing to the continuous improvement of our services.
7. Stay updated on industry trends and best practices to enhance the overall customer support experience.
If you are a proactive individual with a passion for customer service and excellent communication skills, we would love to have you join our team at M/S VEMTEK. Apply now and be a part of a dynamic and innovative company where your skills will be valued and developed.
1. Those who are from or open to relocate to Lucknow
Comfortable with Night Shift
Good or Advanced English
Annual CTC: ₹ 2,10,000 /year
Vemtek Company was formed by industry experts who build and develop genuine customers for trusted brands. Our veteran team comes from the heart of the advertising industry. We understand real quality lead generation and campaigns that scale. It's our business to know the nature of consumers and advertisers that result in verified, high-quality new customer acquisitions.
