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Customer Support Associate Fresher Job

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Customer Support Associate

CONTINUITY 1 TECHNOLOGIES PRIVATE LIMITED

Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,40,000 - 4,00,000 ₹ 2,40,000 - 4,00,000 /year

Experience

0 year(s)

0 year(s) experience

Apply By

10 Feb' 25

Posted 3 weeks ago

Fresher Job

118 applicants

About the job

Key responsibilities:

1. Handle inbound queries (tickets, chats, calls, emails) for pre- and post-booking support.
2. Resolve customer issues with high quality, meeting defined metrics.
3. Build rapport and trust through personalized, engaging communication.
4. Accurately document customer interactions in CRM and proprietary tools.
5. Follow up on pending or escalated issues to ensure resolution.
6. Deliver an outstanding customer experience consistently.
7. Share feedback for process improvements to enhance customer satisfaction.
8. Meet productivity (ticket/chat volume, resolution time) and quality (CSAT, quality scores) goals.

Earn certifications in these skills

Learn Social Media Marketing

Learn MS-Excel

Learn Business Communication

Skill(s) required

Client Interaction Client Relationship Effective Communication MS-Excel Product Strategy Social Media Marketing

Earn certifications in these skills

Learn Social Media Marketing

Learn MS-Excel

Learn Business Communication

Other requirements

Written and spoken English & Hindi skills based on the following guidelines:

Typing speed 30 WPM with 85% accuracy.

This role involves replying to queries and escalation handling on social media.

Should know how to operate Instagram, Facebook.

Salary

Annual CTC: ₹ 2,40,000 - 4,00,000 /year

Number of openings

About CONTINUITY 1 TECHNOLOGIES PRIVATE LIMITED

Website

At Continuity 1, we are dedicated to redefining recruitment by connecting exceptional talent with outstanding opportunities. Our team thrives on building meaningful relationships, understanding unique business needs, and delivering tailored solutions that foster growth and success for both candidates and clients.

With a proven track record in talent acquisition and a commitment to excellence, we partner with organizations across industries to streamline their hiring process and enhance workforce capabilities. Whether you're a professional seeking the next step in your career or a business looking to strengthen your team, Continuity 1 is here to ensure a seamless and impactful experience.

Let's build the future, one placement at a time!