Customer Service Specialist Fresher Job

Key Responsibilities:

1. Customer service support:

a. Respond promptly to customer inquiries via email, phone, and chat.
b. Follow up with customers to confirm their details and enter them correctly in CRM.
c. Assist customers with product selection, order placements, and tracking.
d. Manage book orders, returns, and refunds according to company policies.

2. Data entry and order processing:

a. Accurately enter customer details, inventory data, and sales information into the company's CRM or data management system.
b. Maintain updated and accurate records of customer profiles and transaction history.
c. Review and ensure data integrity, making corrections where necessary.

3. Collaboration and reporting:

a. Work closely with the sales and marketing teams to ensure smooth. communication and assist in promotional activities.
b. Generate and provide regular sales reports to management.
c. Participate in team meetings and share insights to improve customer service processes.

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