Customer Service Fresher Job

Job Overview
We are seeking a highly motivated Customer Service professional to join our team as a fresher at Al Fahad Tour and Travel. This is a full-time position based in Thane or Delhi, perfect for individuals with 0-1 years of work experience looking to begin their career in customer service within the travel sector. The ideal candidate should have excellent communication and active listening skills.

Qualifications and Skills
Excellent communication skills (Mandatory skill) to effectively interact with clients over various channels.
Active listening (Mandatory skill) to understand and address customer needs accurately.
Strong problem-solving skills to tackle customer challenges and find solutions swiftly.
Empathy to connect with customers and provide personalized service experiences.
Patience to manage customer inquiries and complaints calmly and professionally.
Adaptability to handle varied tasks and manage ever-changing customer requirements.
Conflict resolution skills to mediate and resolve disputes efficiently.
Efficient time management to prioritize tasks and meet deadlines effectively.

Roles and Responsibilities
Respond to customer inquiries promptly through phone, email, and chat.
Provide information regarding travel packages, itineraries, and services offered.
Assist customers in booking travel arrangements and resolving booking issues.
Handle customer complaints with empathy and escalate complex issues when necessary.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery processes.
Stay up-to-date with company offerings and industry trends to better assist customers.
Provide feedback to management on customer needs and potential improvements.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.