1. Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing exceptional service at every touchpoint.
2. Build and maintain strong relationships with customers through regular communication via phone, email, and social media platforms.
3. Respond promptly to customer queries, feedback, and complaints, demonstrating empathy and professionalism in all interactions.
4. Collaborate with the marketing team to develop customer engagement initiatives, loyalty programs, and referral incentives.
5. Monitor customer satisfaction metrics and feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.
6. Coordinate the logistics and operations of ongoing and upcoming trips, including but not limited to transportation, accommodation, activities, and excursions.
7. Liaise with various vendors, suppliers, and partners to negotiate contracts, secure bookings, and ensure the smooth execution of travel arrangements.
8. Manage trip itineraries, schedules, and budgets, optimizing resources and minimizing costs without compromising quality.
9. Act as a point of contact for vendors, addressing any issues or concerns that may arise during the planning and execution stages.
10. Monitor and evaluate the performance of vendors and service providers, maintaining a database of trusted partners for future collaborations.
11. Ensure compliance with all relevant regulations, safety standards, and company policies throughout the operations process
We are a travel startup and we organize group trips where people join as solo travellers or with their friends. We have been providing amazing trip experiences to lots of travelers for the last 2 and a half years now.
