Customer Experience Fresher Job

Key responsibilities:

1. Manage large volumes of incoming calls and emails efficiently
2. Generate sales leads through customer interactions
3. Identify and assess customers' needs to ensure high satisfaction
4. Build and maintain relationships of trust through open, interactive communication
5. Provide accurate, valid, and complete information using appropriate methods/tools
6. Meet personal/team sales targets and call-handling quotas
7. Handle complaints, provide suitable solutions and alternatives within time limits, and follow up to ensure resolution
8. Keep detailed records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Take extra steps to engage and delight customers

Requirements:

1. Possess 0-1 year of experience in customer support
2. Exhibit willingness to work rotational week offs
3. Demonstrate excellent communication and presentation skills
4. Ability to multitask, prioritize, and manage time effectively
5. Proficiency in both English and Hindi communication skills

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