Aftersales Executive Fresher Job

The 'Aftersales Executive' will be responsible for managing all aspects of after-sales support and service delivery to ensure customer satisfaction and retention. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to effectively address customer inquiries, concerns, and complaints.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries and concerns regarding products/services.
2. Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution.
3. Handle customer complaints and escalations, investigating the root cause of issues and implementing corrective actions as needed.
4. Build and maintain strong relationships with customers through regular communication and follow-up to ensure their ongoing satisfaction and loyalty.
5. Provide product/service information, demonstrations, and troubleshooting assistance to customers as needed.
6. Process returns, exchanges, and refunds according to company policies and procedures.
7. Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
8. Collaborate with cross-functional teams to identify areas for improvement in products, services, or processes based on customer feedback.
9. Assist in the development and implementation of after-sales support strategies and initiatives to enhance customer satisfaction and loyalty.

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