Delivery Specialist Job

Key responsibilities:

1. Coordination with Vendors:
a. Communicate with vendors in the interior design material industry, to ensure the readiness of goods for delivery on a daily basis.
b. Verify the accuracy and completeness of the delivery order before arranging transport.

2. Transport Arrangements:
a. Plan and organize the most efficient and cost-effective transport method for each delivery.
b. Coordinate with logistics partners and carriers to schedule timely pickups and deliveries.
c. Ensure all necessary documentation, permits, and customs clearance are obtained for cross-border deliveries.

3. Point of Contact (POC):
a. Act as the primary point of contact for all communication related to the delivery process.
b. Establish and maintain effective communication channels with the transport team, clients, and vendors.

4. Time-Bound Delivery:
a. Implement and maintain delivery schedules to ensure on-time deliveries to clients.
b. Proactively identify potential delays and implement solutions to meet committed delivery timelines.

5. Quality Assurance:
a. Conduct thorough inspections of goods before dispatch to ensure they meet quality standards.
b. Monitor and track deliveries in real-time, identifying and addressing any issues or deviations.

6. Customer Service:
a. Provide exceptional customer service by addressing inquiries and concerns related to deliveries promptly.
b. Offer proactive updates to clients regarding the status of their deliveries and expected delivery times.

7. Troubleshooting and Problem Resolution:
a. Identify and troubleshoot any delivery-related challenges, taking appropriate actions to resolve them efficiently.
b. Collaborate with relevant departments and stakeholders to address recurring issues and implement preventive measures.

8. Delivery Confirmation:
a. Follow up with clients after each delivery to confirm successful receipt of goods.
b. Record and maintain delivery confirmation records for future reference and reporting.

9. Continuous Improvement:
a. Participate in process reviews to suggest and implement improvements in the delivery process.
b. Stay up-to-date with industry trends and best practices to enhance the efficiency of delivery operations.

10. Reporting and Documentation: Maintain comprehensive documentation related to each delivery, including receipts, invoices, and delivery notes.

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