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Customer Support - Voice (Hindi - English) Fresher Job

Actively hiring

Customer Support - Voice (Hindi - English)

Genpact India Private Limited

Gurgaon, Lucknow, Hyderabad, Noida

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,80,000 ₹ 2,00,000 - 2,80,000 /year

Experience

0 year(s)

0 year(s) experience

Apply By

9 Mar' 25

Posted 2 weeks ago

Fresher Job

479 applicants

About the job

Key responsibilities:

1. Respond to customer queries and concerns in Hindi.
2. Support data collection for account recovery.
3. Maintain a strong understanding of client processes and policies.
4. Report product bugs based on customer issues.
5. Deliver excellent customer service and ensure satisfaction.
6. Demonstrate critical thinking, analytical skills, and a strong work ethic.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Any graduate can apply.

2. Previous experience in a customer service role, specifically in chat/email/voice would be an added advantage.

3. Should be well versed in written and spoken Hindi and English.

4. Should be comfortable with rotational shifts.

Note:

1. One side cab facility will be provided.

Salary

Annual CTC: ₹ 2,00,000 - 2,80,000 /year

Perks

Cab/Transportation facility

Number of openings

100

About Genpact India Private Limited

Genpact is a global professional services firm that emerged from General Electric in 1997, becoming independent in 2005. Headquartered in New York City, it specializes in digital transformation, technology, and business process management. Genpact offers services such as finance, accounting, supply chain management, analytics, and digital solutions across diverse industries like banking, healthcare, and retail. Utilizing advanced technologies, including AI and machine learning, Genpact helps clients worldwide enhance operational efficiency, customer experiences, and drive innovation.

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Hiring since July 2024

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