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Customer Support (Voice - English) Fresher Job

Actively hiring

Customer Support (Voice - English)

Genpact India Private Limited

Gurgaon, Lucknow, Hyderabad, Noida

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,80,000 ₹ 2,00,000 - 2,80,000 /year

Experience

0 year(s)

0 year(s) experience

Apply By

9 Mar' 25

Posted 2 weeks ago

Fresher Job

648 applicants

About the job

Key responsibilities:

1. Respond to customer queries and concerns.
2. Make outbound calls to customers and employers.
3. Support data collection for account recovery.
4. Maintain a strong understanding of client processes and policies.
5. Report product bugs by reproducing customer issues.
6. Provide excellent customer service and demonstrate strong work ethic.

Note :
1. You might have to work in rotational shifts including weekends.
2. One side cab facility will be provided.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Any graduate can apply.

2. Previous experience in customer service (chat/email/voice) would be a plus.

3. Should possess strong probing, analytical, and customer-centric skills.

4. Must be having excellent written English, neutral English accent.

Salary

Annual CTC: ₹ 2,00,000 - 2,80,000 /year

Perks

Cab/Transportation facility

Number of openings

100

About Genpact India Private Limited

Genpact is a global professional services firm that emerged from General Electric in 1997, becoming independent in 2005. Headquartered in New York City, it specializes in digital transformation, technology, and business process management. Genpact offers services such as finance, accounting, supply chain management, analytics, and digital solutions across diverse industries like banking, healthcare, and retail. Utilizing advanced technologies, including AI and machine learning, Genpact helps clients worldwide enhance operational efficiency, customer experiences, and drive innovation.

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Hiring since July 2024

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