Customer Support Operations Manager Job

Company Overview

Ellix HR consulting, a specialized recruitment agency for Middle to senior level head hunting agency with expertise in multiple industries for many years, is committed to assisting in identifying and acquiring top talent that aligns with company goals and vision. With extensive experience in diversified Industries and a proven track record of successful placements, confident in ability to meet recruitment needs and exceed expectations.

Job Overview

Customer Support Manager improve customer service experience, create engaged customers and facilitate organic growth.


Roles and Responsibilities

Over all in charge of Customer Service Department.
Develop business through online or offline (leads conversion).
Adherence to service procedures, policies and standards.
Monitor and on time delivery of product purchased by online customers.
Monitor performance metrics and analyze data to identify areas for improvement
Ensure high levels of customer satisfaction and quality service delivery
Lead and motivate a team of call center representatives
Implement call center policies and procedures
Collaborate with other departments to optimize call center operations

Qualifications and Skills


Bachelors Degree with 12+yrs experience in managing customer service department for retail/ Service industry
Textile/Jewelry industry experience is an added advantage
Team management
Customer relationship management
Data analysis
Customer Support
Call Center Administration
Online Lead Generation

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.