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Customer Support Executive Job

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Actively hiring

Customer Support Executive

Btwo Solutions Private Limited

Jamshedpur

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year

Experience

0-5 years

0-5 years experience

Apply By

8 Nov' 24

Posted 3 weeks ago

Job

41 applicants

About the job

Key responsibilities:

1. Resolve chats raised by the customers through their app which requires coordination between the pickup and delivery executives and stores.
2. Deal with situations where the customer may raise a ticket for the following reasons: Order status, cancellation, delivery instruction, location issue, etc.
3. Work on an inbound chat to provide support in the customer service activity by answering customers and making outcalls to PDPs or stores related to their orders.
4. Establish relationships and trust with customers/PDPs/stores by ensuring qualitative service required.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Fluent in English with a good understanding of grammar.

2. Should be able to reconstruct passages and write professional emails.

3. Should be able to score more than 60 on Versant written test.

4. Typing speed should be more than 35 WPM.

5. Should do the night shift.

Salary

Probation:

Duration: 1 month

Salary during probation: ₹10,000 - 16,000 /month (only for freshers)

After probation:

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Number of openings

About Btwo Solutions Private Limited

Btwo Solutions is a Jamshedpur-based company. We help our clients solve their business problems. We help businesses solve problems and streamline functional operations with the right blend of humans.

Activity on Internshala

Hiring since October 2024

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